We are off on our annual holidays :-)
This means that, unfortunately, we will not be able to make and ship your order until the week commencing 5th November 2018.
Sorry for any inconvenience caused!
All our products are hand-made to order, just for you, but we try our very best to make sure that all orders are dispatched within 3-5 working days.
*But please note that personalised items can sometimes take longer, so please allow 7-14 days for these.
So how long until I actually get my parcel?
UK MAINLAND: 2-3 working days from dispatch
NON-MAINLAND UK: 2-5 working days from dispatch
EUROPE: 2-10 working days from dispatch
USA & CANADA: 5-12 working days from dispatch
FAR EAST & AUSTRALASIA: 5-12 working days from dispatch
How much will it cost?
Standard Royal Mail Small Parcel: FREE, Nothing, Zilch, Nought, Zero!
From £4.95 per order (calculated at checkout)
World Zone 1
From £8.95 per order (calculated at checkout)
World Zone 2
From £9.95 per order (calculated at checkout)
If you’re not 100% satisfied we’re happy to exchange or refund. Just make sure you return your item in it's original condition within 14 days of receipt. You must also include the original receipt with the overleaf returns form completed. Please note that we do not refund delivery costs.
Note that all personalised products are unique and hand-made to order so cannot be refunded or exchanged.
Something not quite right?, Need to exchange or return? It’s easy - just follow these steps...
1) Login to your online account
2) Click on "Completed Orders"
3) Next to your order click on "Return Item(s)" and follow the on screen instructions
4) Sit back and relax - we'll be in touch to complete your request.
Any queries please contact customer services on +44 (0)7391 705552.