The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Delivery & returns

All our products are hand-made to order, just for you, but we try our very best to make sure that all orders are dispatched within 3-5 working days.

*But please note that personalised items can sometimes take longer, so please allow 7-14 days for these.

So how long until I actually get my parcel?

UK MAINLAND: 2-3 working days from dispatch

NON-MAINLAND UK: 2-5 working days from dispatch

EUROPE: 2-10 working days from dispatch

USA & CANADA: 5-12 working days from dispatch

FAR EAST & AUSTRALASIA: 5-12 working days from dispatch

How much will it cost?

United Kingdom

Standard Royal Mail Small Parcel: FREE, Nothing, Zilch, Nought, Zero!

world-zones.jpg

Europe

From £4.95 per order (calculated at checkout)

World Zone 1

From £8.95 per order (calculated at checkout)

World Zone 2

From £9.95 per order (calculated at checkout)

RETURNS

Satisfaction guaranteed!

If you’re not 100% satisfied we’re happy to exchange or refund. Just make sure you return your item in it's original condition within 14 days of receipt. You must also include the original receipt with the overleaf returns form completed. Please note that we do not refund delivery costs.

Note that all personalised products are unique and hand-made to order so cannot be refunded or exchanged.

Something not quite right?, Need to exchange or return? It’s easy - just follow these steps...

1) Login to your online account

2) Click on "Completed Orders"

3) Next to your order click on "Return Item(s)" and follow the on screen instructions

4) Sit back and relax - we'll be in touch to complete your request. 

Any queries please contact customer services on +44 (0)1743 762316.